It has all the aforementioned features, and you can curate knowledge base content with our rich text editor and easily add in the attachments you need. Version control and multiple language optionsĪlthough we’re a bit biased, we think the Freshdesk knowledge base tool is a great choice for any company.Search function, tags, and categorization (for easy navigation).You must make sure the platform has the necessary features to power an easily usable customer portal.Įssential knowledge management software features that you need to look for are: When picking a knowledge base software, you shouldn’t just choose the first free option you can find. Step 1: Choose the right knowledge base software Follow the steps below to build a knowledge base that will help your customers and service reps. A knowledge base can include troubleshooting guides, FAQs, product tutorials, or any other essential details that your customers might find useful. If you want to develop a knowledge base that solves your customers’ problems, it needs to be consistent, easily browsable, and up-to-date. How to build a knowledge base that is valuable to customers In this post, we’ll take you through five simple steps to build a kickass knowledge base that solves customer issues and satisfies their support needs. And implementing an excellent knowledge base isn’t as hard as you think it is. By building a knowledge base, your users can solve their own customer support issues, sparing you time and resources to deal with more complex inquiries.Ī good knowledge base is thoughtfully curated and organized with the audience in mind, allowing easy access to the information stored. A knowledge base is the perfect solution to avoid repetitive customer queries that reach your help desk, deflecting an overwhelming amount of support tickets for your customer service team.

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